Avizia is an, early-stage high-tech company in the rapidly growing telehealth space. Our mission is to transform patient care by enabling any provider to communicate with any patient at any place. We are redefining healthcare with the only end-to-end telehealth platform that combines easy-to-use care coordination software with provider and patient mobile applications and the industry’s leading telemedicine video devices. Avizia proudly delivers telehealth solutions to more than 400 hospitals and clinics around the world.
As a Senior Customer Success Manager, owning the success of Avizia’s customers and partners is your mandate. You will own and manage the end-to-end customer journey of top tier clients, maintain strong relationships, increase customer loyalty, ensure product adoption, reduce churn and serve as a strategic partner with sales to create customer growth opportunities.
The Senior Customer Success Manager is passionate about working with customers, an effective multi-tasker, exercises sound business judgment and a trusted advisor who helps customers achieve their goals. You will leverage cross-functional teams to remove roadblocks and solve strategic and tactical issues impacting customers’ health. The ideal candidate will have a unique ability to communicate a variety of messages to varying audiences, can build relationships effortlessly, and will passionately champion Avizia and its products.
Avizia is committed to employee success and offers many benefits such as medical, dental, life, disability, unlimited Paid Time Off (PTO), and on site gym. We are headquartered in Reston, VA (Washington DC area) with easy access to the Metro. We like to have fun, laugh and achieve awesome.
This position will be located at Avizia’s headquarters in Reston, VA (Washington DC area).
Duties & Responsibilities
Knowledge, Skills and Experience
The position is located indoors in an office environment in our Reston, VA office. The incumbent must be able to communicate with other individuals in person, via video, phone, and through email. The incumbent may be required to sit or stand for extended periods of time and the job requires the incumbent to use reasoning and judgment to address and solve business problems. The incumbent must demonstrate manual dexterity in order to use common office equipment. Applicant may be required to lift up to 10 pounds on an occasional basis. This position requires 25-50% travel.