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Implementation Manager

Avizia is an, early-stage high-tech company in the rapidly growing telehealth space. Our mission is to transform patient care by enabling any provider to communicate with any patient at any place. We are redefining healthcare with the only end-to-end telehealth platform that combines easy-to-use care coordination software with provider and patient mobile applications and the industry’s leading telemedicine video devices.  Avizia proudly delivers telehealth solutions to more than 400 hospitals and clinics around the world.

Can you help build amazing? Does guiding a customer down a path of discovery and implementing a SaaS software telemedicine solution to meet their needs excite you? We are searching for an energetic, hands-on project management professional to join our team.

The Implementation Manager will be responsible for project management and the execution of telemedicine SaaS implementation projects, guiding the successful rollout of enterprise telemedicine deployments. The Implementation Manager is responsible for leading new Avizia customers through the technical, organizational, and workflow aspects of onboarding their clinicians and patients onto the Avizia telemedicine platform.

The Implementation Manager is a critical client facing role.  We want individuals who will embrace Avizia’s client-first culture, seek to truly understand the client’s context, and deliver solutions that delight. We are looking for innovative, well-organized, team-oriented professional with a strong track record of execution, a can-do attitude, and the ability to work effectively with internal and external teams. A passion for success and winning, attention to detail, and tenacity are essential for this role.

The position will be located at our office in Scottsdale, AZ (Phoenix area) and will report to the Senior Manager of Implementation Services.

Duties & Responsibilities

  • Develop project charter, define with milestones and deliverables, and create implementation project management plans
  • Manage project scope and allocate resources and inputs as required
  • Act as the main point of contact for technical integrations, working internally and externally with engineering and client teams to successfully execute the integrations
  • Collaborate with Sales, Development Teams, and Customer Success to deliver solutions that delight our customers
  • Continuously improve our implementation processes including frequent reviews of new approaches and techniques
  • Perform other duties as assigned

Knowledge, Skills & Experience


  • Bachelor’s degree
  • 3+ years of overall experience in technology-related Implementation, Consulting, or Project Management
  • Extensive program, project and process management experience
  • Track record of strong customer focus and uncompromising integrity
  • Proven ability to think outside the box, optimize processes and lead change
  • Well established track record of producing high quality results while establishing/maintaining client relationships at all levels
  • Ability to formulate and express ideas clearly and effectively in verbal and written presentations


  • SaaS software implementation experience
  • Experience working in a healthcare environment
  • Experience deploying telemedicine programs, EMR, EHR, HIE, or other health technology systems
  • PMP or CAPM certification
  • Experience with a rapidly growing startup and/or emerging company
  • Experience with Cerner, EPIC, AllScripts, McKesson, GE, Greenway, eCW, etc. integrations

Additional Information

The position is located indoors in an office environment in our Scottsdale, AZ office. The incumbent must be able to communicate with other individuals in person, over video, via phone, and through email.  The incumbent may be required to sit or stand for extended periods of time and the job requires the incumbent to use reasoning and judgment to address and solve business problems.  The incumbent must demonstrate manual dexterity in order to use common office equipment. Applicant may be required to lift up to 10 pounds on an occasional basis.  This position requires less than 20% travel.  

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