Avizia is an, early-stage high-tech company in the rapidly growing telehealth space. Our mission is to transform patient care by enabling any provider to communicate with any patient at any place. We are redefining healthcare with the only end-to-end telehealth platform that combines easy-to-use care coordination software with provider and patient mobile applications and the industry’s leading telemedicine video devices. Avizia proudly delivers telehealth solutions to more than 400 hospitals and clinics around the world.
Avizia’s Patient Concierge is a critical member of our Virtual Clinic Team, who shares the goal of providing exceptional customer service to our patients and assisting our provider team by ensuring they are quickly connected with waiting patients. The Patient Concierge is the first point of contact for Avizia’s patients via telephone and provides excellent customer service while connecting callers with the correct resource to meet their administrative or clinical need. The Virtual Clinic is a 24/7 environment and shifts will include evenings and/or weekends. This position will work shifts on Friday, Saturday, Sunday, and Monday from 1:00 - 9:00 pm PST.
Avizia is committed to employee success and offers many benefits such as medical, dental, life, disability, and unlimited Paid Time Off (PTO). We are headquartered in Reston, VA (Washington DC area) and have offices in downtown Seattle. We like to have fun, laugh, and achieve awesome.
This position will be located at Avizia’s office in Seattle, WA.
Duties & Responsibilities
Knowledge, Skills & Experience
The position is located indoors in an office environment in our Seattle, WA office. The incumbent must be able to communicate with other individuals in person, via phone, video, and through email. The incumbent may be required to sit or stand for extended periods of time and the job requires the incumbent to use reasoning and judgment to address and solve business problems. The incumbent must demonstrate manual dexterity in order to use common office equipment. Applicant may be required to lift up to 10 pounds on an occasional basis. This position requires minimal to no travel.
This position starts at $17.00 an hour, with the opportunity to receive an increase to $18.00 an hour after 90 days and the successful completion of a performance review.